Supah is looking for a Community Lead who will be responsible for all customer engagement via social media platforms (Facebook, Instagram, Tiktok, Linkedin, Twitter)
- Will create programs / content slants to engage users on these platforms
- Will create a community of users that actively provide feedback to Supah
- Will work with influencers on seeding projects for promotional activities of Supah
- Analyze user engagement data - continuous A/B testing of different initiatives, optimizing for engagement
- Identify trends in customer interactions and create timely content
- Crafting and execute engagement strategies: Responsible for creation of a strong engagement strategy on community platforms via content. These strategies should be continuously tested and optimized for engagement metrics.
- Maintain integrity of brand voice: Ensure that all content strategies follow Supah’s desired brand voice consistently
- Expand our network of partner influencers: Build relationships with influencers from different niches, to be tapped for promotional activities of Supah
Qualifications:
- Bachelors degree preferably with a focus on Communications
- At least 3+ years of relevant experience in a social media marketing or communications role
- Can do basic data analysis on Excel or Metabase
- Can create budget proposals
- Digital native - must be very familiar with social media platforms
- Goal and results oriented: Track record of success in achieving targets on time in a rapid growth, start-up environment. Relentlessly driven and seeks challenges: Willingness to drive growth and able to embrace and tackle challenges
- Can work independently with minimal supervision: Will be able to translate high-level objectives into his own day-to-day tasks without being spoonfed
- Strong communication skills - English and Tagalog, outgoing people person
- Resourceful and creative: Can develop creative, innovative ideas for improving operations
- Highly detail-oriented: Ensure the quality of all marketing materials and communications; and manage budget