Monitors and controls delinquency and minimize credit losses
Fintech Operations (either in Credit Underwriting, Collections, and/or Customer Service) and has an understanding of the Credit Customer Lifecycle Process.
Overseeing staff members and ensuring the accurate and timely invoicing of customers.
Creating and implementing a strategy to improve the collection of outstanding credit.
Implementing collection policies and procedures to avoid excessive outstanding credit.
Ensuring that the company policy on recoveries is followed and that it is in line with regulations
Implementing deadlines for invoicing and payment collection.
Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on payment collections.
Remaining informed of any legislative procedural training regarding debt collection.
Training and mentoring of staff members in the collections department.
Qualifications:
At least 5 years relevant work experience as a collections manager
Bachelor degree in Banking and Finance, Accounting, Legal Management, Business Administration, or any related course