Collections Specialist

Quezon City, Metro Manila
Work Type: Full Time

The Collections Specialist is responsible for the activities of the Collections recovery team, prepare daily, weekly & monthly reports to management, and ensure all Collections activities comply with company policies & legal requirements. 

Key Responsibilities:

  • Comply with all Collections Standard Operating Procedures
  • Creates strong customer service orientation & collaboration, results orientation & strategic thinking within the Collections unit
  • Acts as point of escalation for Collection BU and Account Related Concerns.
  • Reports audit findings to Head of collections for necessary disposition and rectification.
  • Handles complaints or difficult calls
  • Monitors and controls delinquency and minimize credit losses
  • Fintech Operations (either in Credit Underwriting, Collections, and/or Customer Service) and has an understanding of the Credit Customer Lifecycle Process.
  • Assists in field collections and/or barangay case filing when necessary


  • Willing to be based in Pateros, Manila OR Tunasan, Muntinlupa
  • Bachelor's degree in Banking and Finance, Accounting, Legal Management, Business Administration, or any related course
  • At least 3 years of relevant collections experience; Tele sales experience is a plus
  • Goal and results oriented: Track record of success in achieving targets on time in a rapid growth, start-up environment 
  • Relentlessly driven and seeks challenges: Willingness to drive growth and able to embrace and tackle challenges 

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