B2B

Client Retention Specialist (New Venture)

Parañaque, Metro Manila
Work Type: Full Time
The Client Retention Specialist is responsible for nurturing and growing existing client relationships. This role focuses on ensuring customer satisfaction, identifying upsell and cross-sell opportunities, and maximizing account value through trust-based relationship building.

Segments:
  • Restaurant: preferably familiar with FMCG/F&B Distribution
  • Wet Market:  preferably familiar with Meat/Seafood Trader
Responsibilities: 
  • Manage and grow a portfolio of existing clients within the assigned segment.
  • Serve as the primary point of contact for key accounts, ensuring timely support and communication.
  • Analyze client buying patterns and develop customized growth strategies.
  • Collaborate with internal teams (logistics, operations, support) to ensure high service standards.
  •  Monitor account health and proactively resolve issues to ensure customer satisfaction and retention.
  • Achieve sales growth and renewal targets
Qualifications:
  • Willing to be present onsite in Sucat, Paranaque with office schedule Mon-Fri (8AM to 5PM) and Sat (8AM to 12PM)
  • Proven experience in key account management or customer-facing roles.
  • Bachelor’s Degree in Business, Marketing or any related field
  • Strong interpersonal & relationship-building skills
  • Excellent negotiation & problem-solving abilities
  • Comfortable with CRM tools and data-driven sales insights.

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