Customer Support Professional | Cebu

About the Assignment: 

1. Provide customer support to customers
2. Build and maintain good relationships and community building efforts with customers
3. Guiding our customers in using the mobile application, with a primary focus on after-sales support services
4. Manage product and service enquiries and any customer issues arising from our customers 

Possible Tasks: 

1. Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for our customers 
2. Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face 
3. Any possible tasks provided by the Manager related to given main tasks 

Desirable Experience / Criteria: 

1. At least 1-3 years working experience in Customer Service (Required) (BPO Experience is a plus)
2. Experience in Outbound/Cold calling, Email, or Chat (Preferred) 
3. Proficiency in using Microsoft and GSuite products such as Excel, Google Sheets, Google Docs etc; (Preferred)
4. Excellent verbal/written communication skills in both English, Filipino, and Bisaya
5. Flexible and capable of switching from multiple different tasks depending on the need
6. Can thrive under minimal supervision 

Location & Duration of the Assignment: 

1. Willing to work in Talisay, Cebu
2. Amenable to work in shifting schedule 
3. Willing to do overtime if needed