Customer Support Professional

Work Type: Full Time

About the Assignment: 

  1. Provide customer support to customers
  2. 2. Build and maintain good relationships and community building efforts with customers
  3. Guiding our customers in using the mobile application, with a primary focus on after-sales support services
  4. Manage product and service enquiries and any customer issues arising from our customers 

Possible Tasks: 

  1. Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for our customers 
  2. Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face 
  3. Any possible tasks provided by the Manager related to given main tasks 

Desirable Experience / Criteria: 

  1. At least 1-3 years working experience in Customer Service (Required) (BPO Experience is a plus)
  2. Experience in Outbound/Cold calling, Email, or Chat (Preferred) 
  3. Proficiency in using Microsoft and GSuite products such as Excel, Google Sheets, Google Docs etc; (Preferred)
  4. Excellent verbal/written communication skills in both English and Filipino (required)
  5. Flexible and capable of switching from multiple different tasks depending on the need
  6. Can thrive under minimal supervision 

Location & Duration of the Assignment: 

  1. Willing to work within Metro Manila (Remote during ECQ)
  2. Amenable to work in shifting schedule 
  3. Willing to do overtime if needed 
  4. 6 months subject for regularization

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