Sarisuki is looking for a Customer Support Professional - Muntinlupa to provide sales support services to customers in all our channels. The CS Professional is expected to be a bridge between Warehouse Operations and the CS team.
Responsibilities:
- Manage and respond to customers’ concerns and inquiries
- Provide quality customer support (24/7) through live chat, voice, and digital channels for our customers
- Build and maintain good relationships and community building efforts with customers
- Work closely with Operations team to verify inquiries such as quality of products or delivery concerns
- Ensure that metrics and standards are followed
- Answer queries of our customers via email, chat, outbound, virtual call, or face-to-face
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Nice-to-haves:
- Willing to report daily in Tunasan, Muntinlupa (48 hours per week)
- At least 1 year relevant working experience in Customer Service
- Familiarity in using social media and GSuite products; Freshdesk is a plus
- Excellent verbal/written communication skills in both English and Filipino
- Flexible and capable of switching from multiple different tasks depending on the need
- Can thrive under minimal supervision
- Amenable to work in a shifting schedule (including weekends and holidays)
- Ability to multitask, prioritize, and manage time effectively